Topics: Time Q +Plus / PayTime Badge Systems

How do I prepare / adjust my Time Q +Plus or Paytime system for the Daylight Saving Time (DST) change?

I upgraded to a new version of Windows and receive the following error: TSIF400 has encountered an error and must close. I can no longer edit punches or employees.

Can I use Time Q +Plus (v5.11) or Paytime with Windows 10, Windows 8, Windows 7 or Windows Vista?

How can I obtain and install the Port Capture Utility?

It takes several minutes for my clock to register each employee punch, or, my employees are having to swipe several times before their punch is accepted. My clock keeps freezing up. How do I fix this?

Where can I obtain a replacement copy of my product user manual or quick start guide?

How do I verify my Com Port settings in Windows 98, Windows 2000 or Windows XP?

I receive the following error message: Clock terminal not found as specified communications port. Communications settings not specified. Auto detect failed. My PC cannot find the clock; the clock will not communicate with the PC.

When printing to the terminal printer, I receive the following error: Report output error Device = Parallel or Device = Serial.

Why does the Hours Summary report need to be printed every pay period?

I already have a supply of employee badges. Can I use those?

I have two terminals. Can I get them to work together? Can I connect more than one terminal to my PC?

Is there a way to add or edit sick or vacation hours?

Is there a way to remove deleted punches from the Time Card Report?

What is the maximum number of supervisors I can assign?

How far away can I place the Time Q +Plus clock from my computer?

Can the Time and Attendance system be programmed for access control?

I want to connect a printer directly to my terminal. What kind of printer should I use?

How do I set up departments in Time Q +Plus?

The system will not let me delete an employee.

How do I determine my operating system?

I have lost my supervisor badges. How can I replace them?

How do I set up my clock for the first time?

How do I know if my USB to Serial Port adapter is working properly?

I need additional or replacement badges.

My pay period start date changes each pay period. What happens if I change the pay period manually to reflect the current start date for our company needs?

How do I set up or adjust my Shift rules?

What payroll export formats are available in Time Q +Plus or Paytime badge systems?

Tips for a successful export to QuickBooks from Time Q +Plus

My employees’ punches today are going into last week’s pay period. My new pay period won’t start. How do I fix this?

One or more of my badges will not read, or badges only read intermittently. What should I do?

My punches do not seem to be calculating correctly. How can I determine which rules are affecting the calculations?

When printing from my terminal, the Weekly Overtime does not calculate properly.

How do my employees know their punch was accepted by the system?

What do the Round, Grace and Dock settings under Shift Rules mean?

How do I use the punch editor? How do I insert a punch or add employee time?

What do I do if an employee forgets to punch in or out?

I receive the following error message: Locked Out : Report Old Data First. My clock will not accept swipes and I cannot enter new data into the current pay period.

How do I back up the data stored on my system? Can I save my report data to my PC?

How do I run a Clock Rules Report?

How do I set up lunch rules in Time Q +Plus or PayTime?

How do I prevent the Time Q +Plus system from adjusting for Daylight Saving Time (DST)?

My Time Q +Plus clock lost data associated with the Daylight Saving Time (DST) change. What can I do?