I cannot log in. How do I access the software?

Estimated reading time: < 1 min

This problem can be caused by shutting down the PC before Pendulum was closed.

If that is the case, you will notice there is a red circle across the exit door of the Log on screen. Left click into the red circle to fix this problem.

To avoid this problem in the future, please remember to close Pendulum before you shut down or restart the Pendulum PC.


Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.

Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.