If your PC does not have a 9 pin serial port we recommend you purchase a Tripp Lite USB to Serial Adapter. You may obtain this product by contacting your local Acroprint authorized dealer, purchasing through our website or visiting www.tripplite.com to find a retail location near you.
Please note that you must install the drivers from the software that comes with the serial adapter. Our products have only been tested with Tripp Lite USB to Serial Adapters.
Contact your local dealer orAcroprint Support for additional assistance if needed. Acroprint support is available Monday - Friday (excluding holidays), 8:00am until 5:00pm (Eastern). Click here to email our Support Department, or call us at 1-800-334-7190 (Canada: call 1-866-514-3249). Note that per-incident charges may apply for telephone support.
Avoid per-incident charges for telephone support, get priority handling of support tickets and gain other valuable benefits — contact Acroprint today at 1-800-334-7190 for more information about a Software Support Contract.